Frequently Asked Questions
Everything you need to know about Saute Meals
Ordering
When do you release new menus?
New menu drops every Tuesday.
When is the order deadline?
Pre-order deadline is Saturday at midnight.
Is there a minimum order?
Yes, we have a minimum of 2 meals.
Can I cancel my order?
Orders can be canceled up until the pre-order deadline (Saturday at midnight).
If you would like to cancel your order, please send an email to SauteMeals@gmail.com and we'll be happy to take care of that for you.
Please include in your email:
- Order number
- Full name
Pickup & Delivery
Pickup Details
Monday | 6pm - 8:30pm
Location: El Coraloense in Bell Gardens
Delivery Details
Monday | 6pm - 9pm
Our routes are pre-planned for efficiency, so exact delivery times cannot be selected.
Delivery fee priced by distance*
What if I miss the pickup window?
To ensure the highest quality and food safety, we're unable to hold meals past 8:30pm. We encourage you to arrange pickup within the window or choose delivery. Please note that unclaimed orders are not eligible for refunds. We appreciate your understanding in helping us maintain our standards.
Payment
How can I pay?
We accept credit/debit cards, Apple Pay, and Google Pay.
Why is there no convenience fee?
We believe in transparent pricing. The price you see is exactly what you pay. No hidden fees, no surprises, no unnecessary charges.
Storage & Heating
How long do meals last?
Meals stay fresh for up to 7 days when refrigerated. They can also be frozen for up to 4 weeks.
How do I heat my meals?
Microwave: Remove sauce containers, heat for about 2 minutes.
Oven: Transfer to oven-safe dish, heat at 350°F for 10–15 minutes.
Menu & Meals
What kind of proteins do you use?
We use premium quality proteins: Black Label chicken thighs, Swai fish, and 90/10 Angus ground beef.
Do you offer custom meals or substitutions?
Our menu rotates weekly. We don't offer custom meals, but there's something for every taste.
Are your meals high-protein?
Yes, our portions are designed with balanced macros and higher protein than typical takeout.
Still have questions?
We're here to help! Reach out and we'll get back to you right away.
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